How to Make an Appointment
Our healthcare team comprises a wide range of professionals.
For day to day appointments you might be seen by either a nurse, nurse practitioner or a doctor depending on the nature of the problem. Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.
A summary of how the appointment system works is given below:
Patients can continue to pre-book appointments. These are particularly useful for patients with long term conditions who know they need to have periodic reviews with the GP. These can be booked by phone, in person or online.
All other requests for appointments (previously the ‘day only’ appointments) will be booked for a GP telephone consultation. Reception will take the request and pass to a GP who will call the patient and discuss. This discussion will lead the patient and the GP together making a decision on what is required. This may be:
- A face to face appointment with the GP who made the call – this may be the same day or a date in the future, as required.
- A face to face appointment with another GP within the practice who is better able to deal with the problem being discussed.
- A face to face appointment with a member of the nursing team.
The issue can be dealt with over the telephone. If, as a result of the telephone conversation, a prescription is required, we can send this electronically to the pharmacy. This saves the patient coming to the surgery if it is not required.
To enable the GP to deal with all calls as effectively as possible, you will be asked by reception for a brief description of the reason for you call; if you are not happy to do so please just let reception know.
GP telephone assessment is a national system that has been developed and tested by the NHS Institute. The evidence shows that of all the requests for appointments, only approximately one third actually need to see a GP, one third needed to be seen by another member of the primary healthcare team (usually a member of the nursing team) and one third do not need to see anyone – the issue can be dealt with over the telephone. Adopting this system enables us to run more efficiently, better manage the demand for appointments and ensures that those who need to see a GP should find it easier to be seen. The system should run more effectively for patients and the practice ensuring that the best service is accessed for each patient dependent on clinical need and assessment.
Patients will be able to request a specific GP to call them back if the GP is working that day. Our aim is that this will happen whenever possible but we cannot guarantee this since it will depend also on the individual GP workload. It is helpful if you don’t mind which GP calls you; in this case one of the GPs working that day will call you; they have access to your complete medical record so will be aware of previous history and consultations.
Appointments can also be booked using the internet. Patients first contact reception to obtain log-on information and a password. Once set up appointments can be made and cancelled via the internet which is available 24/7.
When it is not possible for a parent to bring their child to the surgery for their appointment, written parental consent is required. This should confirm that you are happy for the named representative to bring your child to the appointment on your behalf, be this by a grandparent, nanny or other responsible individual. Please ensure that the representative shows this letter to reception on their arrival to the surgery.
Video Consultations Now Available for Appointments
See a GP online over secure video, from home or work –
on your smartphone, tablet or PC
As part of our commitment to improving access for our patients we’re using
AccuRx for video consultations
Simply call your surgery to request a video consultation and the doctor will send you over a link to your smartphone.
When it is not possible for a parent to bring their child to the surgery for a scheduled appointment, written parental consent is required. This should confirm that you are happy for the named representative to bring your child to the appointment on your behalf, be this by a grandparent, nanny or other responsible individual. Please ensure that the representative shows this letter to reception on their arrival to the surgery.
Note: if your child is coming in to see the doctor following a telephone triage call, then provided you have said to the doctor that you will not be attending with your child and explained who will be, this verbal confirmation is sufficient, and no such letter is required.
Out of Hours
If you have an urgent health problem which cannot wait until the surgery is open please contact the NHS 111 service by dialling 111