ONLINE PATIENT TRIAGE
Please use the link below to access our online appointment and queries service. We will no longer be accepting appointment requests over the phone. This service is only available 8am Monday to Friday until we reach capacity for that day.
If you require an urgent appointment after the link is closed please ring 01494 474783.
Please book Nurse and HCA appointments via the telephone. When submitting your form you will then received a text message or phone call from the receptionist to advise when your appointment has been scheduled for. You may be asked further questions to ensure your queries is dealt with correctly. We are hoping this service allows our patients more access and reduces wait times on the phone. If you are unable to access the form or unable to complete it please call reception and they will complete the form for you online.
Due to increased demand, once we reach capacity for that day, we will not be accepting any more Triage Requests for CLINICAL QUERIES through the online portal. If you still feel it is urgent, then you can contact the Surgery directly via telephone on 01494 474783.
Please note that for ADMIN Queries (e.g. Fit notes, Blood results, Doctors letter Request) the link remains open ALL DAY.
Please try not to call up the Reception for these Admin queries unless very urgent as it can contribute to long call waiting times.
RESULTS APPOINTMENTS
If you have received a text to make an appointment to get your results. Please either do this via the the 'PATIENT ACCESS' App or by calling the Reception after 2pm.
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
- book or cancel appointments online
- renew or order repeat prescriptions online
- view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
How to sign-up
For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement or utility bill. If you don’t have these, please talk to us and we will help you sign-up
To be able to access appointments for results you will need online access, please use the links below. Forms will not be accepted if not signed and sent in with the correct ID.
ONLINE ACCESS
ONLINE ACCESS - PROXY
Proxy access form needs to be completed if you would like someone else to have access to your records or you would like to access someone elses records. If this is for a child over the age of 11 they will need to sign the form to confirm they are happy for you to have access to this. At 16 your access will be stopped automatically and will need to be re confirmed that the child is still happy for you to have access to their records.
Any queries or questions regarding the above please contact the surgery on the email below.
Please then either drop the forms to the surgery in an envelope or scan and email to enquiries.kingswood@nhs.net